Sure, customer acquisition is important. But what happens after you clinch that conversion? How do you ensure you don’t lose the new customers you worked so hard to get?  

Well, that’s where a well-thought-out retention strategy comes in. When you invest in customer retention, you can increase customer return rates, cut down on churn and drive purchase frequency to keep customers in the buying cycle. And it’s worth it: check out this infographic to see how a good retention strategy can boost your bottom line. 

Professional athletes are some of the highest paid brand influencers in the world.... whether it’s Lebron James unveiling his newest pair of shoes or Tom Brady drinking from a Gatorade bottle during a game. A lot of these brand partnerships are decided for them by the league. However, some of these partnerships are decided by the equipment managers, members of the team in charge of selecting the best equipment for each player to use.

Just in time for the NBA playoffs, this episode of J&See: Views on Marketing features a special guest: Steve Pankow, Assistant Equipment Manager for the Chicago Bulls. Steve and Meg break down how he chooses equipment for the players and what the Chicago Bulls look for in a brand partnership.  And of course, make sure to subscribe to J&See: Views on Marketing to hear a compelling interview like this once a month.

When it comes to building a successful brand, you need a loyal customer base. And as much as you work to attract new buyers or clients... it's even more important to keep your current customer base happy. That's where an effective retention strategy comes in. 

Customer retention is more cost-effective than acquisition... and it can have a ripple effect. When current customers are pleased with their experience of a brand, it's becomes even easier for you to convert prospects. So before you roll out your next acquisition campaign, consider what you're doing for your current customers. It pays off in the long run.

Check out the infographic below to see why customer retention is worth the investment. And keep scrolling to see a video of a successful retention program in action. 

Storytelling is a successful tool across all marketing channels. In fact, an emotional brand story is key to creating a message that resonates with consumers. And when it comes to email... storytelling can really set your campaign apart.

If you need a primer on how to craft an emotional brand story, check out this blog from last week. If you’re ready to see how to apply those tenets to email, read on.

Consumers make decisions emotionally.  

It’s true.  

According to Gerald Zaltman, emeritus professor at the Harvard Business School, 98% of buying decisions are made in the subconscious.  

That means these buying decisions come from the heart or the gut… rather than the brain. Emotion beats logic nearly every time.  

And that’s why it’s vital to have an emotional brand story.  

Facts appeal to the brain. Stories stir the heart. If you want to create a real connection between your brand and your customers, you need a brand story that sticks with your buyers. 

So how do you do it? How do you craft a brand story with emotional impact?  

When building a website, companies have always been focused on creating a “user-friendly” interface. Online shoppers should be able to navigate around your website and make a purchase with ease. However, sometimes companies forget the biggest user of their website… Google. By controlling search engine results, they are the one who ultimately decide which websites get traffic. Long story short, if Google is happy, you’ll be happy.

On this episode of the J&See  Views on Marketing, we dive further into the world of SEO with the founder of Huckabuy, Geoff Atkinson. Meg and Geoff break down the basics of SEO and why Google plays a part in everything. Read on for some of the highlights of their conversation. And of course, make sure to subscribe to J&See: Views on Marketing to hear a interview like this once a month.

There’s no doubt that the pandemic has thrown a wrench into everyone’s plans for 2020. To avoid tone-deafness during a crisis, many brands have had to tweak, pivot or completely scrap their marketing calendar. In a recent survey of marketing professionals across industries, only 6% didn’t have to change their marketing strategy. The rest are refocusing messaging or changing how they do business. Forty-five percent of companies surveyed say the impact is moderate… they haven’t had to throw everything out the window. But 18% have found themselves changing drastically.

A good direct marketing campaign does three things well: 1.) It promotes the right product/service, 2.) It conveys a strong benefit and 3.) It persuades consumers to action.

Direct marketing also gives you a chance to deliver your best offer directly to the people who most need them.

In times like these, it’s important to remember that direct marketing is a good way to:

• Build and re-establish relationships with customers
• A/B test different offers
• Reach the right people, with the right message at the right time
• Increase sales

But a good direct marketing campaign requires careful planning and a firm grasp of direct marketing tactics and techniques. Knowing how and when to use direct marketing can help you achieve your business goals. But before you get started, there are a few things to keep in mind:

So you’re not seeing the response from your content marketing you expected.

It was well written, it was useful information, it was witty. So what happened?

Well, it’s more common than you might think. And over the years, we’ve discovered that there are certain pitfalls that often plague content marketers.

The lockdown due to the COVID-19 pandemic has changed consumer buying habits. Many people have gotten used to only venturing out to the grocery store or pharmacy. Online ordering is up. Curbside pickup is expected.

But as the country moves toward reopening, phase by phase, companies are looking for ways to recapture sales and reignite the interest of consumers in their brand.

Right now, many consumers need a nudge. And retargeting through direct mail could be the push they need to engage with your brand.