Customer experience (CX) has become a key differentiator among businesses — and that’s across all industries. With fierce competition and disruptive startups, your business needs to give customers a reason to make your brand their first choice… and foster loyalty so they come back, too.
But how important is customer experience, exactly? To understand the impact it has on your bottom line, you have to understand what customers think. This infographic shows a few statistics that shed light on why customer experience matters now — more than ever.
As experts in the science and art of customer engagement, J&C understands the impact of great customer experience. From personalized welcome communications to touchpoints across the consumer journey to successful re-engagement campaigns, there are plenty of opportunities to make your brand stand out.