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J&C Blog

Find all the latest marketing trends on the J&C Blog.

Emily Hegland

Emily Hegland
Emily Hegland is a Chicago-based copywriter.

Recent Posts

From Acquisition to Retention: What to Do AFTER You Make the Sale

Customer Experience, Retention September 24, 2020

So, you’ve acquired a new customer... You probably spent a lot of money doing it. You crafted the perfect campaign to get your prospect to pull the trigger and choose YOUR brand over the competitors. Congrats... but don’t get too comfortable.  

You have a chance to create a long, fruitful relationship with this new customer. Or... they might be gone just as quickly as they came. It all depends on what you do next. And that’s where retention comes into play. 

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4 Retention Strategies to Keep Your Customers Engaged

Customer Experience, Retention September 17, 2020

Sure, customer acquisition is important. But what happens after you clinch that conversion? How do you ensure you don’t lose the new customers you worked so hard to get?  

Well, that’s where a well-thought-out retention strategy comes in. When you invest in customer retention, you can increase customer return rates, cut down on churn and drive purchase frequency to keep customers in the buying cycle. And it’s worth it: check out this infographic to see how a good retention strategy can boost your bottom line. 

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Why Customer Retention Is Worth the Investment — Infographic

Customer Experience, Retention September 3, 2020

When it comes to building a successful brand, you need a loyal customer base. And as much as you work to attract new buyers or clients... it's even more important to keep your current customer base happy. That's where an effective retention strategy comes in. 

Customer retention is more cost-effective than acquisition... and it can have a ripple effect. When current customers are pleased with their experience of a brand, it's becomes even easier for you to convert prospects. So before you roll out your next acquisition campaign, consider what you're doing for your current customers. It pays off in the long run.

Check out the infographic below to see why customer retention is worth the investment. And keep scrolling to see a video of a successful retention program in action. 

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How to Use Storytelling to Craft a Successful Email Campaign

Relationship Marketing, Brand Story August 13, 2020

Storytelling is a successful tool across all marketing channels. In fact, an emotional brand story is key to creating a message that resonates with consumers. And when it comes to email... storytelling can really set your campaign apart.

If you need a primer on how to craft an emotional brand story, check out this blog from last week. If you’re ready to see how to apply those tenets to email, read on.

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How to Craft an Emotional, Effective Brand Story

Relationship Marketing, Brand Story August 6, 2020

Consumers make decisions emotionally.  

It’s true.  

According to Gerald Zaltman, emeritus professor at the Harvard Business School, 98% of buying decisions are made in the subconscious.  

That means these buying decisions come from the heart or the gut… rather than the brain. Emotion beats logic nearly every time.  

And that’s why it’s vital to have an emotional brand story.  

Facts appeal to the brain. Stories stir the heart. If you want to create a real connection between your brand and your customers, you need a brand story that sticks with your buyers. 

So how do you do it? How do you craft a brand story with emotional impact?  

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Branding and Marketing Efforts are Shifting Amid COVID-19

Marketing Data July 22, 2020

There’s no doubt that the pandemic has thrown a wrench into everyone’s plans for 2020. To avoid tone-deafness during a crisis, many brands have had to tweak, pivot or completely scrap their marketing calendar. In a recent survey of marketing professionals across industries, only 6% didn’t have to change their marketing strategy. The rest are refocusing messaging or changing how they do business. Forty-five percent of companies surveyed say the impact is moderate… they haven’t had to throw everything out the window. But 18% have found themselves changing drastically.

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How to Use Direct Mail Retargeting to Recapture Sales

Relationship Marketing, Direct Mail July 2, 2020

The lockdown due to the COVID-19 pandemic has changed consumer buying habits. Many people have gotten used to only venturing out to the grocery store or pharmacy. Online ordering is up. Curbside pickup is expected.

But as the country moves toward reopening, phase by phase, companies are looking for ways to recapture sales and reignite the interest of consumers in their brand.

Right now, many consumers need a nudge. And retargeting through direct mail could be the push they need to engage with your brand.

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4 Guidelines for Creating a Direct Mail Campaign Amid COVID-19

Direct Marketing, Direct Mail May 27, 2020

The pandemic has changed everyone’s priorities.

Right now, people are worried about their health, safety and financial stability. And further down the list is — ah, yes... business objectives.

In the midst of this crisis, you may want to rethink your marketing strategy. Any plans you made pre-pandemic may be off the table. So take time now to evaluate your method, your messaging and more.

Direct mail is a promising avenue for the current state of things. According to the WHO and the CDC, sending and receiving mail is considered safe during the COVID-19 pandemic. And with so many people staying at home, the mailbox is a direct line to your prospects.

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Why Customer Experience Matters for the Financial Industry

Financial Services, Customer Experience April 22, 2020

A recent Adobe study found that 63% of financial services organizations ranked customer experience as their number one priority. To keep up with the competition, you need to put your customers first… or they’ll find a provider who does.

Today, customers expect a seamless digital experience across channels, personalized advice and a financial partner they can trust. Take a look at this infographic to see why customer experience matters to the financial industry — now more than ever.

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Transforming Customer Experience in the Financial Services Industry

Financial Services, Customer Experience April 7, 2020

When it comes to the financial services industry, customer loyalty needs some attention. Because in this business, the name of the game is customer experience (CX). But what does that mean in today’s world?

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