JNC-Web-Blog-Home-Header-Banner-Image-1200x800.jpg

J&C Blog

Find all the latest marketing trends on the J&C Blog.

Why Customer Experience Matters for the Financial Industry

Financial Services, Customer Experience April 22, 2020

A recent Adobe study found that 63% of financial services organizations ranked customer experience as their number one priority. To keep up with the competition, you need to put your customers first… or they’ll find a provider who does.

Today, customers expect a seamless digital experience across channels, personalized advice and a financial partner they can trust. Take a look at this infographic to see why customer experience matters to the financial industry — now more than ever.

continue reading

Transforming Customer Experience in the Financial Services Industry

Financial Services, Customer Experience April 7, 2020

When it comes to the financial services industry, customer loyalty needs some attention. Because in this business, the name of the game is customer experience (CX). But what does that mean in today’s world?

continue reading

How To Make Customer Data Actionable — In Real Time

Digital Marketing, Customer Experience April 6, 2020

Today marketers need to take steps to close the gap between raw data, meaningful insights and real-time action, including:

continue reading

B.E.M. — What Is It? And Why Do You Need To Start Using It?

Customer Experience April 3, 2020

To begin with... put your audiences first.

Why? Because the digital world thinks audience first, not media first. Grouping online audiences by demographic produces very narrow targets that do not necessarily represent a brand's most productive audience. We call potential consumers who do not fit a rigid demographic profile "valuable wastage."

continue reading

How To Automate Your Marketing Approach Across All Devices and Channels — And How To Do It All Under One Cohesive Marketing Strategy

Digital Marketing, Data Marketing April 2, 2020

People-Based MarTech relies on people-based targeting, replacing the need for and far exceeding the power of cookie-based data. Brands unlock a singular view of consumers, one that anchors all of the data discussed to a single email address.

continue reading

Martech Is Transforming Marketing Operations — Every Company Is Now A Tech Company

Digital Marketing, Data Marketing April 1, 2020

From email marketing to automation, data analytics and innovative uses of artificial intelligence, marketing technologies are helping brands become stronger by engaging and communicating with their target audience on a whole new level.

continue reading

13 Types of Essential Marketing Data and What They Can Do For You

Digital Marketing, Marketing Data March 30, 2020

Marketing and communications are in a rapid pace of ongoing transformation. The ability to track media, channel, and device consumption has never been greater. Marketers can now track and identify consumers across some offline and nearly all online behavior. They key to all of this? Marketing data. The immense amount of data available to marketers is growing more and more useful in the digital age. As marketing decisions become more complex and with shorter horizons, big data and other analytics capabilities become faster, more efficient, and more affordable for small businesses as well as enterprises. To help marketers make use of the data at their fingertips, we have broken down the various types of marketing data and how each can help your business.

continue reading

AI Is Embedded Across Almost Every Product Category in Marketing — Are You Taking Advantage of It?

Customer Experience March 30, 2020

Yes, there are many pure AI platforms.

But like big data platforms or cloud computing, most of them are general purpose technologies simply being harnessed in the service of marketing — often under the cover of a more marketing-specific application.

continue reading

How to Identify Your Best Customers Across All Devices

Customer Experience March 25, 2020

Hint: Linking relevant data points is the key.

continue reading

Why You Need to Revamp Your Data Analytics to Improve Your Customer Experience

Data Marketing March 23, 2020

According to an Econsultancy and Adobe survey of client-side marketers worldwide, 65% of respondents said improving their data analysis is a very important factor in delivering a better customer experience. That was the most popular answer for the second year in a row, up from 63% in 2017.

continue reading

Recent Posts