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J&C Blog

Find all the latest marketing trends on the J&C Blog.

3 Steps to Effective Communication During the COVID-19 Crisis

Digital Marketing May 6, 2020

It’s been a tough couple of months. And the weeks and months ahead don’t look a whole lot better.

In addition to the health crisis, there have been work stoppages, bankruptcies, plant closings and sweeping cutbacks.

Then, you put customers in quarantine and suddenly, communicating with them becomes a real challenge.

That said, now, perhaps more than ever, it is critical to communicate effectively.

You certainly don’t want to come across as tone-deaf during this time. But that doesn’t mean you can’t still address your brand initiatives. So how do you do it? How should firms communicate during the COVID-19 crisis?

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Creating Togetherness Between Sales and Marketing with Jeff Davis

Direct Marketing, B2B, Podcast, Sales April 27, 2020

 Marketing and sales teams have the same goal: sell. But too often, they're not on the same page. The content created by the marketing team doesn't always align with the type of conversation the sales team wants to have with a potential customer. And this disconnect holds companies back. 

The solution is called “Togetherness,” a concept created by alignment expert Jeff Davis.

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It’s Quarantine Time — The Perfect Time to Revisit Your Marketing Strategy

Digital Marketing April 23, 2020

They say we’re all in this crisis together. That is true. But what we do with this time is what will separate “us” from “them” when things calm down.

That’s why, during these surreal times, smart marketers are taking a long, hard look at their marketing strategies. They’re making adjustments and changes now.

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Why Customer Experience Matters for the Financial Industry

Financial Services, Customer Experience April 22, 2020

A recent Adobe study found that 63% of financial services organizations ranked customer experience as their number one priority. To keep up with the competition, you need to put your customers first… or they’ll find a provider who does.

Today, customers expect a seamless digital experience across channels, personalized advice and a financial partner they can trust. Take a look at this infographic to see why customer experience matters to the financial industry — now more than ever.

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Transforming Customer Experience in the Financial Services Industry

Financial Services, Customer Experience April 7, 2020

When it comes to the financial services industry, customer loyalty needs some attention. Because in this business, the name of the game is customer experience (CX). But what does that mean in today’s world?

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How To Make Customer Data Actionable — In Real Time

Digital Marketing, Customer Experience April 6, 2020

Today marketers need to take steps to close the gap between raw data, meaningful insights and real-time action, including:

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B.E.M. — What Is It? And Why Do You Need To Start Using It?

Customer Experience April 3, 2020

To begin with... put your audiences first.

Why? Because the digital world thinks audience first, not media first. Grouping online audiences by demographic produces very narrow targets that do not necessarily represent a brand's most productive audience. We call potential consumers who do not fit a rigid demographic profile "valuable wastage."

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How To Automate Your Marketing Approach Across All Devices and Channels — And How To Do It All Under One Cohesive Marketing Strategy

Digital Marketing, Data Marketing April 2, 2020

People-Based MarTech relies on people-based targeting, replacing the need for and far exceeding the power of cookie-based data. Brands unlock a singular view of consumers, one that anchors all of the data discussed to a single email address.

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Martech Is Transforming Marketing Operations — Every Company Is Now A Tech Company

Digital Marketing, Data Marketing April 1, 2020

From email marketing to automation, data analytics and innovative uses of artificial intelligence, marketing technologies are helping brands become stronger by engaging and communicating with their target audience on a whole new level.

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13 Types of Essential Marketing Data and What They Can Do For You

Digital Marketing, Marketing Data March 30, 2020

Marketing and communications are in a rapid pace of ongoing transformation. The ability to track media, channel, and device consumption has never been greater. Marketers can now track and identify consumers across some offline and nearly all online behavior. They key to all of this? Marketing data. The immense amount of data available to marketers is growing more and more useful in the digital age. As marketing decisions become more complex and with shorter horizons, big data and other analytics capabilities become faster, more efficient, and more affordable for small businesses as well as enterprises. To help marketers make use of the data at their fingertips, we have broken down the various types of marketing data and how each can help your business.

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